Jhuvi Ocampo | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Product Researcher, Amazon FBA, Customer Service

About

🚀 Let's Scale Your E-commerce Business to New Heights! 🚀

Need a reliable E-commerce Customer Service to optimize your operations and elevate customer satisfaction? I’ve got you covered!

With 4+ years of experience, I specialize in helping online businesses manage orders efficiently and provide top-notch customer support. My expertise ensures seamless workflows, satisfied customers, and increased revenue.

In my BPO career, I rapidly progressed from an agent to a Subject Matter Expert, and within just a month, I advanced to the position of Trainer, both of which involved the responsibility of guiding and supporting a group of agents. In a separate company, I achieved the milestone of becoming a Team Coach, further highlighting my leadership and mentoring abilities.

🛠 Tools & Platforms I Work With:

🔹 E-commerce Platforms: Shopify, Amazon Seller Central, Etsy, Walmart, eBay
🔹 Customer Support CRMs: Zendesk, Gorgias, Freshdesk, eDesk, Trengo, Tawk.to, Intercom
🔹 Project Management Tools: Trello, Notion, ClickUp, Monday.com
🔹 Communication Tools: Zoom, Slack, Skype, WhatsApp, Microsoft Teams, Discord
🔹 Additional Tools: Canva, GSuite, MS Office, Shipmonk, Recurly, Recharge, Shipstation, Re:amaze

💡 Why Hire Me?
✅ Detail-oriented & highly organized
✅ Fast learner & tech-savvy
✅ Excellent communication skills
✅ Committed to delivering high-quality work

I take pride in helping businesses grow by ensuring smooth e-commerce operations and top-tier customer service. Let's collaborate and take your business to the next level!

📩 Send me a message – I'm ready to help!