Jesselyn Rosal | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Skills:

Real Estate Administration

Contract and Document Management

CRM Management (Buildium, Bright MLS, Dotloop, DocuSign, KW Command, KV Core, Follow Up Boss, Trello, Slack, Canva)

Customer Support

Live Chat, Email, and Phone Support

Social Media Management and Engagement

Handling Inquiries and Resolving Issues

Leadership and Training

Onboarding and Training New Hires

Coaching and Mentoring

Virtual Assistance

Calendar and Inbox Management

Administrative Support

Data Entry and Research

Social Media Management


Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Google Workspace (Docs, Sheets, Slides)

Project Management Tools (Trello, Monday.com)

Soft Skills

Strong Communication and Interpersonal Skills

Adaptable and Detail-Oriented

Problem Solving and Critical Thinking

Highly Organized and Proactive

About

My name is Jesse, and I am a dedicated professional with extensive experience in real estate, customer support, and virtual assistance. Over the years, I have developed a diverse skill set that includes administrative support, transaction coordination, customer relationship management, and leadership.

I began my career as an Executive Assistant and Transaction Coordinator in the real estate industry, where I managed contracts, coordinated transactions, and ensured smooth operations. My role involved CRM management, calendar and inbox organization, document preparation, and social media management. I’ve worked with tools such as Buildium, Bright MLS, Dotloop, DocuSign, KW Command, KV Core, Slack, Follow Up Boss, Trello, and Canva. My familiarity with these platforms has allowed me to streamline processes and improve team productivity.

I also have experience in customer success, chat support, and live chat management. In previous roles, I handled inquiries through various channels, including email, chat, and phone support, ensuring prompt and accurate responses. Additionally, I managed social media accounts, engaging with audiences and replying to messages, contributing to brand growth and customer satisfaction.

Throughout my career, I have held leadership roles, including serving as a trainer at a BPO company, where I coached and mentored new hires. My background in training and process improvement has equipped me with the skills to drive performance and deliver excellent service.

I am highly adaptable, detail-oriented, and proactive, always seeking opportunities to enhance workflows and optimize efficiency. I thrive in dynamic environments and enjoy tackling challenges head-on.

I am excited to continue leveraging my expertise to contribute to organizational success and deliver value in every role I undertake.