Janice Amboy | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software similar to Genesys platform, willingness to learn enterprise wide (ERP) such as Oracle or similar.
Strong customer service orientation.
Strong problem resolution skills.
Ability to work in a fast paced environment.
Ability to read and interpret information.
Strong communication and interpersonal skills.
Detail-oriented with an ability to multi-task.
Ability to stay calm and professional in stressful situations.
Demonstrated ability to handle difficult conversations in a professional manner.

About

Dear Hiring Manager,

Your search stops here! With 10 years of experience in the BPO industry, I have had the opportunity to handle a diverse range of accounts, including customer service, finance, travel, billing, telecommunications, and technical support. This experience has allowed me to develop a comprehensive skill set in client management, problem resolution, and delivering exceptional service across various sectors.

In addition to my BPO experience, I have worked as a Virtual Assistant, where I supported clients with administrative tasks, managed schedules, and utilized various tools and platforms to streamline operations and improve efficiency. I am familiar with a wide range of tools that help optimize productivity, and I’m confident in my ability to adapt to new systems quickly.

I am excited about the opportunity to bring my expertise in customer service, technical support, and virtual assistance to the company. I am a highly motivated, adaptable, and customer-focused professional who thrives in fast-paced, dynamic environments. I am confident that my experience and dedication to excellence will make me a valuable asset to your team.