Hazzel Joy Cuevas | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Virtual Assistant, Customer Service, Patient Care Coordinator, Back Office Support, Appointment Scheduling, Team Leader, Coach, Account Manager

About

Versatile customer service professional with over six years of experience in email and chat support, virtual assistance, sales coordination, and team leadership. Skilled in handling customer inquiries, order processing, refunds, cancellations, and driving sales while maintaining high performance in key metrics like CPH and NPS.

Experienced in guiding clients through apparel manufacturing processes, processing invoices, and managing Tech Pack, sample, and bulk production orders. As a virtual assistant, I have supported business operations with administrative tasks, scheduling, email management, and customer relations. Additionally, my role as a patient care coordinator involved appointment scheduling, medical record updates, telehealth coordination, and ensuring a seamless patient experience.

Proficient in CRM and productivity tools such as Salesforce, Shopify, ShipHero, Recharge, Amazon Connect, Stripe, Microsoft Suite, and Google Workspace. Detail-oriented, highly adaptable, and committed to delivering top-tier customer and administrative support.

Let’s connect!