Francis Labjata | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

I possess expertise in leadership, time management, and customer service, with proficiency in MS Office, digital marketing, and specialized skills in managing TikTok Ads campaigns.

About

With extensive experience in customer-facing roles, I excel at delivering exceptional service and building strong client relationships. My professional background includes managing diverse customer service accounts in telecommunications, financial services, and social media, allowing me to adapt to various industries and client needs.

In telecommunications, I resolved technical issues, managed billing inquiries, and provided clients with product information. Within financial services, I addressed account concerns, processed transactions, and proposed tailored financial solutions. My experience in social media involved responding to customer inquiries, handling online complaints, and safeguarding brand reputation.

I am deeply committed to fostering innovation and ensuring customer satisfaction, leveraging my strengths in communication, problem-solving, and adaptability. With proficiency in CRM tools and customer service platforms, I bring strong analytical capabilities to excel in fast-paced and evolving environments.