Ferlyn de Castro | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Zendesk, Zoho, Salesforce
Asana, Confluence, Klaviyo, ShipStation
Etsy, Shopify, Smartrr

Core Skills:
Research & Data Analysis
Database Management & Administration
Email Correspondence & Communication
Payroll & Tax Computation
Invoice Creation & Management
Order Management
Real Estate (Comparables, Listing, Appointment Setting, etc.)

About

With over a decade of experience in customer support, data management, and administrative roles, I can deliver exceptional service, resolve complex issues, and maintain strong client relationships. My diverse background has equipped me with the skills to excel in fast-paced environments while ensuring customer satisfaction and operational efficiency.

In my most recent role as a Customer Support, T2, Retentions Specialist III at Remi (Custom Night Guards), I honed my ability to address customer concerns, retain clients, and provide tailored solutions. I consistently met retention targets by actively listening to customer needs, resolving issues promptly, and documenting interactions in CRM systems. This experience reinforced my ability to handle challenging situations with empathy and professionalism.
Previously, as a Database Specialist at Forensis Group, I developed expertise in maintaining data integrity, managing workflows, and resolving customer issues through CRM systems. I ensured accurate payroll processing, streamlined data cleaning, and followed up with customers to confirm their satisfaction. My attention to detail and commitment to accuracy allowed me to deliver reliable support while maintaining compliance with company policies.

Additionally, my tenure as a Virtual Assistant at Rocket Station and Social Media Specialist/Subject Matter Expert at Ekonflux Solutions Inc. further strengthened my customer service skills. I managed property listings, sourced leads, and provided administrative support, including appointment setting and market research. My ability to multitask, communicate effectively, and leverage CRM tools like Zendesk and Salesforce enabled me to deliver exceptional service across diverse industries.

Highlights of my qualifications include:
• Customer Retention: Proven success in retaining clients and resolving issues to ensure satisfaction.
• CRM Expertise: Proficient in Zendesk, Salesforce, and other platforms for managing customer interactions and workflows.
• Data Management: Skilled in data cleaning, payroll processing, and ensuring data integrity.
• Communication: Strong interpersonal and written communication skills for addressing customer inquiries and providing clear solutions.
• Problem-Solving: Adept at identifying customer pain points and implementing effective resolutions.

I am passionate about delivering outstanding customer experiences and am confident that my skills align with your team. I would welcome the opportunity to contribute to your team and help drive customer satisfaction and loyalty.