Dona Jane Espiritu | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Sales & Negotiation,Customer Service Excellence,Chat & Call Support,Lead Generation & Prospecting
CRM & Ticketing Systems (e.g., Salesforce, Zendesk),Email & Live Chat Support,Performance Monitoring & Coaching, Strong Communication & Active Listening
Problem-Solving & Conflict Resolution,Leadership & Team Management,Multitasking & Time Management,Adaptability & Resilience
,Client Relationship Management,Attention to Detail

About

Experienced Sales and Customer Service Professional | BPO & Virtual Assistance Expert
A results-driven professional with a strong background in sales, communication, and customer service. With extensive experience in the BPO industry, including a leadership role, I have successfully led teams to exceed performance targets and deliver exceptional customer experiences. Skilled in sales strategies, client relations, and virtual assistance, I also have hands-on experience in chat and call support, ensuring seamless customer interactions across multiple communication channels. Passionate about driving business growth, improving operational efficiency, and fostering high-performing teams.