DANIEL GENZOLA | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

IT Technician | Network Administration | Technical Support | System Administration | IT HELPDESK

About

IT Technician | Network Administration | Technical Support | System Administration

As a skilled IT Technician, I specialize in the installation, maintenance, and repair of computer systems, networks, and CCTV infrastructure across diverse industries. With over six years of experience in IT helpdesk support, desktop engineering, technical support, and system administration, I bring a strong foundation in troubleshooting, system optimization, and IT infrastructure management. Holding a Bachelor of Science in Information Technology, I am adept at diagnosing and resolving complex technical issues while ensuring seamless IT operations.

Professional Experience
Previously, I served as a Management Information System Supervisor at RD Fishing PNG Ltd., a leading fishing company in Papua New Guinea. In this role, I was responsible for:

Installing and configuring software, network switches, access points, and CCTV systems for both onshore operations and fishing vessels.
Administering Exact Globe ERP System, DOS-based programs, and domain servers to support business functions.
Managing Singtel VSAT and Sailor FBB Inmarsat installations to facilitate seamless internet and communication for remote operations.
Providing IT support for fishing vessel equipment and computerized fishing applications, ensuring operational efficiency and system reliability.
My expertise in ERP systems, VSAT communications, CCTV security solutions, and network administration has allowed me to enhance IT infrastructure, improve system security, and optimize operational workflows. With strong problem-solving, communication, and interpersonal skills, I am committed to delivering high-quality IT solutions that drive business success.

🔹 Core Competencies:
✔ IT Helpdesk & End-User Support
✔ Network & System Administration
✔ ERP System Management
✔ Hardware & Software Troubleshooting
✔ VSAT & Remote Communication Systems
✔ CCTV Installation & Security Management

I am always eager to connect, collaborate, and explore new opportunities where I can leverage my skills to support business growth and innovation.