Chloe Anne Marie Saldana | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Client Relationship Management – Build trust, maintain satisfaction, and boost retention

Customer Support – Handle inquiries, resolve issues, and deliver a smooth client experience

Clear & Empathetic Communication – Speak the client’s language, stay calm under pressure

Onboarding & Training – Guide clients through product setup, answer FAQs, and ensure adoption

Proactive Problem Solving – Spot issues before they escalate, follow through to resolution

CRM & Support Tools – Familiar with Intercom, Zendesk, HubSpot, and other client-facing platforms

Remote Work Productivity – Self-managed, deadline-driven, and responsive across time zones

Collaboration – Work well with Sales, Product, and Support to keep the client journey smooth

Adaptability – Learn new tools and processes fast; stay flexible in changing environments

Process Improvement – Suggest ways to streamline support workflows and improve client satisfaction

About

Hi, I’m Chloe Anne Marie — a client success specialist with a strong background in customer service, remote work, and problem-solving under pressure. I help businesses keep their clients happy, engaged, and loyal.

What I bring to the Client Success table:
Customer-first communication – I know how to build trust with clients by being responsive, clear, and solution-focused. Whether it’s onboarding, support, or retention — I’ve got it covered.

Relationship management – I don’t just answer questions — I anticipate needs, follow up, and make sure clients feel valued every step of the way.

Fast learner & tech-friendly – I can quickly get comfortable with tools like CRMs, chat platforms (like Intercom), and project management systems. If I haven’t used it yet, I’ll learn it — fast.

Freelance-tested reliability – I’ve supported multiple teams remotely. That means I’m used to owning my workflow, managing priorities, and delivering consistently without hand-holding.

Past wins:
Helped reduce churn by providing proactive support to high-risk clients.

Regularly praised for my calm, helpful tone — even with tricky customers.

Maintained strong relationships with both clients and internal teams, acting as the go-between to keep everyone aligned.

I work best in roles where I can mix empathy with efficiency — helping clients succeed while keeping operations smooth.