Cherry Ann Lata | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Customer Service (Voice, Email, Chat)

Live Chat Support

Email Support

E-commerce Support

Shopify Support

CRM Systems (Salesforce, Zoho)

Ticketing Tools (Intercom, Crisp)

Web Hosting Support

Domain & DNS Management

Technical Troubleshooting

Order Processing & Tracking

Returns & Exchanges

Product Knowledge & Recommendations

Billing & Subscription Support

Dispute Resolution

Time Management

Problem Solving

Remote Work Setup

Multitasking in Fast-Paced Environments

Microsoft Office Suite

Google Workspace

Slack & Team Communication Tools

Customer Retention

Upselling & Sales Support

Written Communication

Data Entry & Documentation

About

I am a seasoned Remote Customer Service and Technical Support Specialist with over 10 years of experience delivering top-tier support across live chat, email, and phone channels. My background includes working with global clients in fast-paced e-commerce, SaaS, and web hosting environments. I’m known for resolving complex issues with empathy and speed, improving customer satisfaction, and driving loyalty.

My experience spans companies like NameHero LLC, where I provided expert-level chat and email support for web hosting clients, and Sutherland, where I assisted customers with domains, DNS, billing, and technical concerns. I’ve used CRM platforms such as Salesforce, Zoho, and live chat systems like Intercom, and Crisp. I also have hands-on familiarity with Shopify as I have assisted a client in Australia, making me well-equipped to assist in e-commerce support roles.

I’m a fast learner, detail-oriented, and thrive in remote environments. Whether helping a customer with a product return or troubleshooting a technical issue, I bring a calm, customer-first attitude to every interaction.