Ayilea Nabayra | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Skilled in using ; Microsoft Office Suite (Word, Excel, PowerPoint): Creating and managing documents, spreadsheets, and presentations. As well as Google Suite (Docs, Sheets, Drive, Meet): Proficient in document creation, file management, and virtual meetings.

Was able to use CRM & Ticketing Systems such us; (Zendesk, Freshdesk, Salesforce): Experienced in tracking customer issues and managing support requests.

Chat & Email Support Tools (LiveChat, Intercom): Skilled in managing high volumes of customer inquiries via chat, email, and phone.

With my experiences, I have developed strong verbal and written skills for clear, professional customer interactions. Problem-Solving: Quick to assess and resolve customer issues effectively.
Time Management: Efficiently handle multiple tasks and high customer volumes.
I remain calm and approachable even under pressure, always prioritizing customer satisfaction by understanding and addressing their needs with care.

I excel at handling multiple customer support channels at once, ensuring timely and high-quality service without compromising attention to detail.

About

I have a diverse background with experience in customer support and sales. I worked as a Customer Support and Protection Analyst in online gambling, helping customers and ensuring their safety. As a Virtual Assistant for a car rental company, I handled admin tasks and customer relations. I also spent over three years in retail as a Sales Assistant, where I developed strong communication and sales skills. My experiences have shaped me into a dedicated and customer-focused professional.