Anna Ruth Sarmiento | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

• Project management and team management
• Executive and administrative support
• Client and vendor communication
• CRM and database management (Salesforce, iSuite, Google Workspace)
• Workflow and process improvement
• Documentation and reporting
• Order tracking and operations coordination
• Task delegation and team performance monitoring
• Tools: ClickUp, Notion, Trello, Canva, Google Sheets, Slack, Zoom

About

I am Anna, a highly organized and dependable professional with over 8 years of experience in customer service, team leadership, executive assistance, and project management. I’ve worked with US-based clients in remote setups, helping streamline operations, manage workflows, and support both internal teams and executive-level tasks. I thrive in fast-paced environments and am passionate about creating efficient systems that drive results.

Achievements:
• Led a team of customer service agents, achieving performance goals and quality metrics
• Acted as Assistant Project Manager, directly supporting the CEO, COO, and PM of a US-based ad agency
• Streamlined internal workflows and documentation for easier access and process efficiency
• Managed vendor relationships, procurement processes, and special executive projects
• Handled daily operations including order tracking, ticket assignment, and client follow-ups
• Served as point of contact during manager absences, ensuring continuity and smooth operations
• Developed and maintained organized systems using Google Sheets and Notion for team-wide visibility
• Successfully transitioned from agent to team leader, proving adaptability and leadership potential