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Job Title: Inside Sales Support
Location: USA - Remote
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This role will focus on:

As OEM Inside Sales Support (ISS), you will play a pivotal role in fueling the growth with our OEM Life Science customers. In this dynamic position, you’ll partner with our District Sales Managers (DSM) to support their respective OEM clients’ needs, collaborating with both domestic and global colleagues to gain deep insights into customers’ strategic business goals, challenges, and objectives, ultimately delivering tailored solutions that drive success. Are you passionate about navigating complex accounts and steering them toward long-term, sustainable growth? We’re looking for a strategic thinker with a proven ability to forge lasting partnerships and elevate business outcomes.

In this specialized role at Watson-Marlow, you will immerse yourself in the top accounts, uncover opportunities for growth, and contribute directly to the strategy that propels our OEM business toward success. With a focus on relationship-building and strategic development, you’ll interact with key internal and external stakeholders to shape and implement strategies that maximize business potential.

What you’ll be doing

• Develop and maintain relationships with manufacturing sites to ensure prioritization of OEM customer issues.
• Assist in arranging monthly OEM Sales Team meetings to understand local progress and intelligent feedback on the accounts.
• Engage in developing relationships with the DSMs to support the accounts in their territory, providing world-class customer experience.
• Track KPIs such as orders and sales data on a regular basis to inform leadership decision making.
• Work together with DSM to ensure Strategic Account Plans are up to date, taking a project management approach to tracking actions and deliverables.
• Help to deliver improvement of tools and processes designed to more effectively support our customers
• Ownership of maintaining accurate records for OEM clients in CRM and other collaboration tools (i.e. Loop)
• Coordinate internal support resources to ensure customer requirements are met on time and in full.
• Support of OEM account changes and their implementation (contracts, new account inclusion, commercial term changes)
• Follow up on quotes and other deliverables to confirm customer satisfaction.

Who you’ll be working with

This role involves working closely with internal teams (sales, marketing, quality, and operations) to meet client needs while aligning with business objectives. You will be working side-by-side with sales to orchestrate collaboration and alignment across sites for the strategic account team.

This is what you’ll need to be successful in this role

• Experience in account management, sales support, or client services is a plus.
• Experience in the highly technical and/or scientific industry.
• Ability to travel in company business ~25%, including overnight travel.
• Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams.
• Experienced ERP user, preferably Microsoft AX/Dynamics

Key Skills & Qualifications:

• Exceptional oral and written communication skills are required to communicate with internal and external contacts.
• Excellent interpersonal skills and high professionalism.
• Strong time management skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficiency in CRM software (e.g., 365 Dynamics) and Microsoft Office Suite.
• Analytical mindset with problem-solving skills.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, with occasional need to stand or move around to maintain health and well-being; and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients. 
Work Environment: Typical office setting with moderate noise levels and standard office equipment. 

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. 

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

 This position offers a salary range of $41,405 to $74,529. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

•  Robust Retirement Plan: Benefit from a guaranteed 5% employer contribution to your 401K, plus an additional 3% employer match, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being days, 9 observed holidays, 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Discover a wide range of additional perks and benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments.

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.