Course Description
The Course Title: Best practices in Customer support
Created by: Freshchat by Freshworks Inc
This course is designed for any customer support representative or support agent in a startup or enterprise environment. You'll be introduced to various factors and techniques, from the process of hiring a representative to the best ways to use chat tools. The course has no prerequisites, requiring only knowledge of operating a smartphone. It is particularly beneficial for those in the customer support industry and aspiring Virtual Assistants from the Philippines who want to join a professional customer support team.
What You'll Learn
This course will equip you with essential skills and best practices to succeed in customer support. Here is a summary of what you'll learn:
Hiring your first Customer support rep:
Understand the process of building a support team.
Personalising your responses:
Learn how to create customized and effective communication.
Forms as a part of customer support:
Discover the best practices for using forms in your support workflows.
Handling Difficult conversations:
Develop techniques for de-escalating and resolving challenging customer interactions.
Proactive communication during service outages:
Learn to manage customer expectations and communications during service disruptions.
Best practices for SaaS customer support:
Get specialized knowledge for supporting Software as a Service products.
Best practices for live chat support:
Master effective strategies for real-time customer interactions.
Key metrics to measure customer support:
Understand how to track and improve your performance.
Managing your customer support team during holidays:
Learn to maintain efficiency during peak times.
Building your multi-channel customer support:
Gain skills in providing seamless support across various platforms.
Why This Course Matters for Your VA Career
For Virtual Assistants, mastering customer support best practices is crucial for career advancement. This course equips you with the in-demand skills to handle diverse client needs, manage challenging situations, and provide exceptional service, making you a highly competitive candidate for roles on platforms like TopVAJobs.com and essential to any client's customer support team.
Take this course. Get certified by passing your customer service assessment exam. Join TopVAjobs.com Now!
