JOB TITLE | Bilingual Appointment Setter |
JOB ID | DANJAZ1 |
INDUSTRY | Demolition & Clean-out Service |
LOCATION | LATAM |
JOB STATUS | Full Time |
WORK SCHEDULE | 8:00am to 4:30pm EST |
SALARY | $6 - 8/hour + Performance-based Bonuses |
TARGET START DATE | ASAP |
About the Client:
The client is Philadelphia’s #1 premier partner for full-service demolition and junk removal. With over 25 years of experience and 3,000+ completed projects, they specialize in everything from interior demolition and apartment clean-outs to construction debris removal and dumpster rentals. They pride themselves on a "hassle-free" process, serving residents and businesses across Philadelphia, Bucks County, and surrounding areas. Their mission is to build a cleaner future by providing reliable, affordable, and high-quality removal solutions.
About the Role:
The client is looking for a confident and business oriented Virtual Assistant who will act as an Appointment Setter. This person will focus on outbound cold calling to establish relationships, get the company on prospects’ radar, and set qualified appointments for the owner and internal team. In addition, the role includes supporting backend systems, CRM updates, and automations that ensure all leads and contacts are properly tracked and followed up on. This is not a hard sales role. The goal is to open conversations, gather accurate information, and position the company as a go to resource when demolition or clean out services are needed.
Key Responsibilities
Lead Generation and Appointment Setting
- Cold Outreach: Conduct outbound calls to general contractors, property managers, and tradespeople to introduce the company and establish initial contact.
- Pitching Services: Clearly communicate the company’s demolition and clean out services using simple, industry appropriate terminology without selling or quoting prices.
- Qualified Bookings: Secure appointments for the business owner or internal team by confirming interest and availability.
- Bilingual Communication: Utilize English and Spanish as needed to handle diverse business to business conversations.
- Objection Handling: Respond calmly and professionally to pushback, questions, and rejection while maintaining consistent tone and confidence.
CRM Management and Data Accuracy
- Contact Documentation: Accurately capture and log names, emails, phone numbers, addresses, and detailed call notes after every interaction.
- CRM Updates: Maintain clean and up to date records inside Jobber and Go High Level.
- Lead Categorization: Properly tag and organize contacts based on cold, warm, hot, past client, or referral potential.
- Data Integrity: Ensure information entered is complete, accurate, and usable for long term follow up and marketing efforts.
Backend Operations and Automation Support
- Automation Support: Assist with triggering and managing follow up automations based on call outcomes and lead status.
- CRM Synchronization: Support the alignment of data between Jobber and Go High Level so both systems remain consistent.
- Workflow Support: Help maintain backend workflows so no leads or opportunities fall through the cracks.
- Intake and Documentation: Assist with forms, submissions, and internal documentation tied to lead intake and job tracking.
Internal Coordination and Process Improvement
- Team Collaboration: Work closely with the owner, office manager, and admin team to follow SOPs and daily priorities.
- Task Delegation Support: Take ownership of recurring operational tasks to free up internal staff for revenue generating work.
- Process Awareness: Identify inefficiencies, gaps, or breakdowns in workflows and communicate improvement opportunities.
- Consistent Execution: Maintain daily discipline, accountability, and follow through without requiring close supervision.
Qualifications & Skills
- Previous experience with cold calling or appointment setting in a B2B environment
- Comfortable speaking with business owners, contractors, and decision makers
- Strong communication skills with a calm, confident, and professional tone
- Ability to quickly learn construction related terminology such as interior demolition, exterior demolition, selective demo, and full demo
- Experience working with CRMs or backend business systems
- Highly organized with strong attention to detail and data accuracy
- Self motivated and able to manage tasks with minimal supervision
- Comfortable handling rejection and maintaining consistency day to day
- Teachable and open to learning new systems and processes
- Business minded with the ability to understand workflows and operational priorities
- Bilingual English and Spanish
Preferred but Not Required
- Experience in construction, demolition, or property management environments
- Familiarity with Jobber or Go High Level
Personality Traits and Cultural Fit
- Highly confident communicator who speaks clearly, calmly, and with purpose
- Comfortable initiating conversations with experienced business professionals
- Resilient and emotionally steady when facing rejection, pushback, or abrupt call endings
- Self motivated and disciplined with the ability to execute repetitive tasks consistently
- Business minded with a natural curiosity for how operations and systems work
- Detail oriented and takes ownership of data accuracy and documentation
- Teachable and open to feedback without defensiveness
- Adaptable and quick thinking when conversations take unexpected turns
- Comfortable working with structure, processes, and clear expectations
- Accountable and reliable with a strong sense of ownership over responsibilities
- Patient and methodical rather than reactive or impulsive
- Aligned with a fast paced, execution focused environment led by a strong personality
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