Job Title: Appointment Setter / Virtual Assistant
Job Description
TeleKnights is seeking 15 enthusiastic Appointment Setters to generate qualified appointments and manage clients' calendars. This is a permanent position, requiring strong organizational and communication skills to function as a virtual assistant.
A successful candidate must be positive and a smart worker, capable of quickly understanding customer requirements and presenting solutions that meet their needs. Patience and a calm demeanour are essential for handling challenging situations, including aggressive or dissatisfied customers.
At TeleKnights, the ultimate goal is to contribute to business growth by expanding our clientele and ensuring smooth coordination for clients.
- At least a Matric certificate (Grade 12) or equivalent qualification.
- Proven experience in appointment setting, customer service, or a related role.
- Strong organizational and time-management skills to effectively manage multiple schedules.
- Excellent verbal and written communication skills in English.
- Ability to quickly understand customer needs and propose suitable solutions.
- Proficiency in using CRM software, scheduling tools, and other relevant systems.
- A positive attitude and a strong work ethic with a focus on achieving results.
- Patience and the ability to remain calm under pressure while handling complaints or objections.
- Problem-solving skills and the ability to think on your feet.
- Availability to work from 16:00 to 01:00, Monday to Friday.
- Reliable means of transport for commuting during these hours.
